We may collect two types of information from users of our Site and Services: “Personal Information” which is information that can be used to locate you, contact you, or determine your specific identity (such as name, e-mail address, mailing address, phone number, gender, social media account information, etc.) and “Aggregate Information” which is information about your activities on the Site or in connection with the Services that cannot be used to identify, locate, or contact you (such as frequency of visits to the Site, data entered when using the Site, vital statistics and trends, etc.).
When do we collect information about you?
We collect personal information about you in several ways, including:
o when you book of search for products and services on our website, through our call centre or through our partners' sales channels;
o when you request information via email or our call centre;
o when you fill in a review;
o if you interact with us through social media such as Facebook and Instagram.
What information do we collect from you?
We may collect and use the following information about you:
o information you voluntarily give us such as your name, address, contact telephone number and e-mail;
o information about your visits to our website, mobile website and applications when we may automatically collect and process;
o technical information, including the Internet protocol address used to connect your computer to the Internet;
o information about your website usage and your navigation through our website.
How do we use your information?
We use information held about you in the following ways:
o to enable the provision of the products and services you have requested;
o to provide services tailored to your requirements, for example, to send you messages and information that we consider relevant and of interest to you, either prior to, during or after your travel and to personalise the products and services on our website;
o to deliver service information about the products and services you have booked or in relation to your travel plans;
o to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
o to administer our site and for internal operations, including data analysis, testing, research, statistical and survey purposes;
o for billing, administrative and legal purposes.
We do not knowingly collect any personal information from children under 16, unless we have a written permission given by the parent, caretaker or legal representative.
Sharing information with third parties
We may share your personal information with selected third parties in case this is necessary for the achievement of the purposes mentioned above. We us third parties for:
o (parts) of the travel-arrangements you have booked;
o analytics and search engine providers that assist us in the improvement and optimisation of our website and to personalize and tailor offers;
o our (financial) administration.
We only transfer personal data to third parties with whom we have concluded a processing agreement. In this agreement we take all the necessary provisions to ensure the safety of your data. We will not transfer data to any other third party unless there is a legal obligation and permission.
In case we need to share your personal data with another third party we will do so only with your written consent.
Security of information
Frisian Sailing Company uses industry standard physical, technical and administrative security measures to protect your personal information. Our employees have access to your personal information only on a need-to-know basis. Contracts with our third party service providers require them to keep information confidential. Personal data is protected by SSL encryption when it is transmitted between your web browser and the Site. However, no data transmission or storage system can be guaranteed to be 100% secure.
We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect, such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, we will not tie it to your personal information.
Facebook’s Data Use Policy describes how Facebook protects information collected through Facebook Custom Audiences (https://www.facebook.com/about/privacy/)
If you do not wish to have data relating to your visits to our websites collected through Google Analytics, you may opt-out by installing the Google Analytics opt-out browser add-on. You may opt-out of Facebook Custom Audiences by visiting Facebook’s opt-out page.
Links to other websites
Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates.
If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
Data retention period
Frisian Sailing Company keeps your personal data no longer than necessary in order to achieve the purposes for which they were collected or than is legally required.
Frisian Sailing Company expressly reserve the right to change this Policy from time to time without notice to you. You agree that it is your responsibility to review this Policy from time to time and to familiarize yourself with any modifications. Your continued use of the Site and/or Services indicates your consent to our collection of and use of your Personal and Aggregate Information under the then current Policy.
Your personal information is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal information.
We may ask you to identify yourself before we can meet the above requests.
For more information or to exercise your data protection rights please, please contact us at:
Frisian Sailing Company
8531 DT Lemmer